Refund policy

Last updated: October 26, 2026

Returns

Return eligibility depends on the items in your order.

Where returns are accepted, items must be returned in the exact same condition they were received: unopened, unworn, unused, with original seals/tags intact, and in their original packaging.

Important Note on Fragrances & Perfumes:

For health, hygiene, and product integrity reasons, perfume bottles that have been opened, unsealed, tested, or sprayed are not eligible for a full refund or return. If an item is returned to us used, damaged, or with liquid missing (e.g., partially used contents), we reserve the right to reduce the refund amount up to 100% of the item's purchase price to reflect the diminished value.

You may request a return within 14 days after the last item on your order is delivered.

You are responsible for arranging and paying for return shipping.

How to Start a Return

Whether return or cancellation requests are accepted depends on the terms above and your rights under applicable law.

  1. Contact Us First: Contact us before returning any item.

  2. Approval & Instructions: If your return is approved, we will provide you with instructions on how and where to send your package to complete your return.

  3. Unauthorized Returns: Items sent back without first requesting a return will not be accepted.

Damages and Issues

Please inspect your order immediately upon receipt and contact us right away if an item is defective, damaged in transit, or if you received the wrong item.

Exceptions and Non-Returnable Items

Certain types of items cannot be returned:

  • Opened or Used Fragrances: Perfume bottles that have been unsealed, unboxed, sprayed, or used.

  • Items clearly stated as final sale or non-returnable on the product listing or at the time of purchase.

Contact us if you have questions about whether a specific item can be returned.

Exchanges

Contact us to ask about exchange options before returning your item. Exchanges are subject to item availability and adherence to the return eligibility conditions above.

European Union Returns and Cancellations

If you are a consumer in the European Union and purchase goods online, you have the right to cancel your order within 14 days after the day you receive your goods, subject to statutory exemptions.

  • Hygiene & Sealed Goods Exemption: In accordance with EU consumer protection regulations, the right of cancellation does not apply to sealed goods that are not suitable for return due to health protection or hygiene reasons if they were unsealed after delivery (including opened perfume bottles).

  • Return Period: After you notify us that you wish to cancel, you must return the goods within 14 days.

  • Refund Timeline: We will refund eligible cancelled orders within 14 days after we are informed of your cancellation, but we may withhold the refund until we receive the goods back or receive evidence that you have sent them back.

  • Diminished Value: You are liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics, and functioning of the goods. Returning an item with missing liquid or opened seals constitutes diminished value up to 100%.

  • Shipping Refund: For eligible cancellations, we will refund the product price and the cost of standard delivery (if you paid for delivery). Express or premium delivery fees will not be refunded.

To request a return, follow the instructions under How to start a return. To request a cancellation, contact us.

United Kingdom Returns and Cancellations

If you are a consumer in the United Kingdom and purchase goods online, you have the right to cancel your order within 14 days after the day you receive your goods, unless an exemption applies.

  • Hygiene & Sealed Goods Exemption: The right to cancel does not apply to sealed goods that have been unsealed after delivery and are unsuited for return due to hygiene or health protection reasons (including opened or tested perfume bottles).

  • Return Period: After you tell us you wish to cancel, you must return the goods to us within 14 days.

  • Refund Timeline: We will refund eligible cancelled orders within 14 days after we receive the returned goods or receive evidence that you have sent them back.

  • Deductions: We reserve the right to make a deduction from the refund for loss in value of any goods supplied if the loss is the result of unnecessary handling by you (such as spraying, opening, or using the product).

  • Shipping Refund: For eligible cancellations, we will refund the product price and the cost of standard delivery (if you paid for delivery). Express or premium delivery fees will not be refunded.

To request a return, follow the instructions under How to start a return. To request a cancellation, contact us.

Refunds

We will notify you after we receive and inspect your return and let you know whether the refund was approved or if any reduction applies due to item condition.

If approved, you will be refunded to your original payment method, unless otherwise stated. Your bank or payment provider may need additional time to process and post the refund.

If you do not see your refund within a reasonable period after approval, please contact us.

This policy does not limit any rights you may have under applicable consumer protection laws, including rights that apply if goods are defective, not as described, or damaged upon delivery.

Contact

To request a cancellation, start a return, inquire about a return, ask about an exchange, or report damaged items, please contact us at info.lauraroyale@gmail.com or use the contact details in our contact information policy.